Privacy Policy
Last revised August 10, 2025
This privacy policy (“Privacy Policy”) governs how we, Claroty Ltd. and our affiliates (together, “Claroty” “we”, “our” or “us”) use, collect and store Personal Data we collect or receive from or about you (“you”) such as in the following use cases:
(i) When you browse or visit our websites (such as claroty.com, portal.claroty.com, community.claroty.com and nexusconnect.io (“Website”));
(ii) When you make use of, or interact with, our Website.
(iii) When you make use of, or interact with our platform, and any other mobile software application, that we license.
When you download our software (or app(s), if applicable)
When you create an account and when you log in / out
(iv) When you attend a marketing event, exchange business cards with us and/or otherwise provide us with your Personal Data for marketing purposes.
(v) When we acquire your Personal Data from third-party sources.
(vi) When we use the Personal Data of our actual/potential customers (e.g. contact details)
(vii) When we use the Personal Data of our actual/potential resellers, distributors, agents and/or finders (e.g. contact details)
(viii) When we use the Personal Data of our service providers (e.g. contact details)
(ix) When you interact with us on our social media profiles (e.g. Facebook, Instagram, Twitter, LinkedIn)
This Privacy Policy is not intended to cover information we gather from use of our products and services (our “Offerings”). Details related to our product and service privacy efforts can be found in your customer agreement, our Data Processing Addendum and the Claroty Trust Center.
Please read this Privacy Policy carefully, so you can understand our practices and your rights in relation to Personal Data. “Personal Data” means any information that (i) can be used, alone or together with other information, to uniquely identify any living human being, and (ii) deemed Personally Identifiable Information by applicable privacy laws. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant to the General Data Protection Regulation, as updated from time to time (the “GDPR”) protected individuals.
Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.
Please note that you are not legally required to provide us with any of your Personal Data and may do so (or refrain from doing so) by your own accord. If you do not wish to provide us with your Personal Data, or to have it processed by us or any of our services providers, please do not visit or interact with our Website or use our services. You may also choose not to provide us with “optional” Personal Data (i.e. “not required” fields on forms), but please keep in mind that without it we may not be able to provide you with the full range of our services or with the best user experience when using our services.
This Policy does not apply to Personal Data Claroty processes as a processor or to our employee data. Your use of our Website is also governed by our Website’s Terms and Conditions.
Table of contents:
What information we collect, why we collect it, and how it is used
How we protect and retain your Personal Data
How we share your Personal Data
Additional information regarding transfers of Personal Data
Your privacy rights
Use by children
Interaction with third party products
Cookies and Analytic tools
Specific provisions applicable under applicable U.S. state privacy law
Contact us
This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.
1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
Personal Data we collect | Why is your Personal Data collected and for which purposes? | Legal basis (GDPR only, if applicable) |
When you visit our Website |
Cookies, analytic tools and log files, IP address, Browser and device info (e.g. device identifier, authentication if required)
For more information, please read our cookies policy | To analyze, support and improve our Website. To personalize the Website. To contact and communicate with you. To enable you to access and use our Website, associated applications and/or platforms (for each, if applicable). To create aggregate/anonymous use pattern reports. Fraud prevention and security of our Websites Security and fraud prevention. To conduct audits and maintain security, including access control/authentication
| Consent to the extent required under applicable law (non-essential cookies) and/or our legitimate interests (essential cookies), monitoring and improving our Websites. |
When you subscribe to our newsletter(s) |
| To add you to our mailing list To send you communications for which you have subscribed to or other marketing communications To contact you to see if you are interested in our products
| Consent for marketing, to the extent required under applicable law and/or legitimate interest to provide you with access to our newsletters or updates, to which you have subscribed. |
When you use our Partners’ Portal (either as an actual/potential partner, or an actual/potential channel/alliance partner) |
| To be able to create an account To be able to log in To be able to enjoy features available to registered users only To provide our products and/or services and to perform any relevant agreements. To allow you to register and log in to the products and/or the app To authenticate you, if needed To fulfill your requests for our services and related activities (e.g., account management, support) To display your name in the products To provide you visibility regarding your use of the products and/or the app To assist you with support services To maintain and improve the services To collect analytics information on use of the products and/or services For security purposes, including user authentication, logging and debugging and to prevent system abuse To download marketing collateral
| Consent for performance of the agreements to which the partner is a party and/or legitimate interest to allow you to access the products/services and/or the app, to customize your experience, to provide and improve our services. |
When you contact us |
| To answer your query and/or respond to your requests To provide support and partner/customer service To customize your experience. To send marketing communications.
| Consent for marketing, to the extent required under applicable law and/or legitimate interest to provide support and answer your questions. |
When you attend a marketing event and webinars / exchange business card and provide us with your Personal Data |
Full name Company name Job title Phone Email address Audio, electronic, or visual information Country Photos, audio or video recording (with consent) Any other information you decide to provide
| To establish a business connection To send marketing communications To produce and use recordings or images for Claroty marketing/PR with your consent. To contact you to see if you are interested in our products
| Consent to be recorded prior to the event, consent for marketing, to the extent required under applicable laws and/or legitimate interest to send you more information about Claroty.
|
When we use the Personal Data of our partners or service providers |
| To provide our products/services To perform any relevant agreement To send you any agreement related communications Compliance documentation
| Processing is necessary for the performance of the relevant agreements; Compliance with legal obligations and/or legislations, such as tax, bookkeeping , etc., legitimate interest to send you any agreement related communications. |
When you interact with us on our social media profiles |
| To answer your questions To establish a business connection To send marketing communications To contact you to see if you are interested in our products
| Consent for marketing, to the extent required under applicable law and/or legitimate interest, to answer your inquiries. |
Finally, please note that some of the above-mentioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activities, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the products/services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our products/services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our products/services and enhance your experience with them).
2. HOW WE PROTECT AND RETAIN YOUR INFORMATION
2.1. Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. Details about such measures can be found at the Claroty Trust Center. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers and/or environments. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user identifications and passwords, please make sure to take appropriate measures to protect this information.
2.2. Retention of your Personal Data. Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request, please note that in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.
3. HOW WE SHARE YOUR PERSONAL DATA
Depending on the context described above, we may disclose your Personal Data in the following manners and instances:
3.1. With our business partners with whom we jointly offer products or services.
3.2. We may also share Personal Data with our affiliated companies to the extent necessary to fulfill the purposes outlined in this Privacy Policy.
3.3. We may share your Personal Data with third-party service providers, including:
Cloud service providers for hosting and/or data storage.
Internet Activity Service Providers.
Authentication providers to verify user identity.
Analytics companies to help us analyze and understand the data we collect, in accordance with this Privacy Policy.
Customer Relationship Management (CRM) platforms.
Data and cyber security services.
Email and communication distribution, and visibility services.
Social and advertising networks, event sponsors.
3.4. To the extent necessary, we may disclose Personal Data with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order.
3.5. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your Personal Data to such third party (whether actual or potential) in connection with the foregoing events. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Data in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
3.6. We may share or transfer your Personal Data where you have provided explicit consent (e.g. where you provide us with marketing consents or opt-in to optional additional services or functionalities).
4. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA
4.1. Storage: Your Personal Data may be stored and processed in any country where we have presence or in which we engage third-party service providers. By using our products/services you understand that your Personal Data may be transferred to countries outside of your country of residence, including to the United States and/or Israel. We may store the Personal Data with the following service providers: Salesforce, Hubspot, Amazon Web Services, Google Cloud, Microsoft Corporation (Azure), etc. The data storage location may vary based on customer preferences and/or business need.
4.2. External transfers: Where we transfer your Personal Data outside of the United Kingdom (“UK”) and/or European Union (“EU”) and/or European Economic Area (“EEA”) (for example to third parties who provide us with services), we ensure a similar degree of protection is afforded, by ensuring that at least one of the following safeguards is implemented: (i) Adequacy Decision (as defined in the GDPR) adopted by the European Commission under Article 45 of the GDPR; or (ii) Standard Contractual Clauses (as defined in the GDPR) for transfers of Personal Data from the UK and/or EEA to third countries, which are not considered adequate under the UK GDPR and/or by the European Commission (as defined in the GDPR), we have put in place standard contractual clauses adopted under the UK GDPR and/or by the European Commission to protect your Personal Data.
5. YOUR PRIVACY RIGHTS
5.1. Rights.
5.1.1. The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):
You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge, however, we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading;
You have the right to request the deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example, for the establishment, exercise or defense of legal claims;
You have the right to object, to or to request restriction, of the processing;
You have the right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
You have the right to object to profiling;
You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your Personal Data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
You also have a right to request certain details of the basis on which your Personal Data is transferred outside the EEA, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;
You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.
5.1.2. The following rights (which may be subject to certain exemptions or derogations) shall apply to individuals protected by applicable U.S. privacy laws (such as the California Consumer Privacy Act (“CCPA”) and comprehensive consumer privacy laws in other U.S. states):
You have the right to know whether we process your Personal Data, and to access such Personal Data. This includes the right to information about the categories of Personal Data we collect, the sources from which it is collected, the business or commercial purposes for collecting or sharing your Personal Data about you, and whether we disclosed, sold or shared your Personal Data and to whom;
You have the right to request the correction of inaccuracies in your Personal Data;
You have the right to request the deletion of your Personal Data (e.g. from our records and the records of our service providers). Please note that there may be circumstances in which we are required to retain your Personal Data, for example, for the establishment, exercise or defense of legal claims;
You have the right to request to receive a copy of your Personal Data, including specific pieces of Personal Data, including, where applicable, to obtain a copy of the Personal Data you provided to us in a portable format;
You have the right to opt-out of the processing of your Personal Information, including the right to opt-out of the “sale” or “sharing” (as defined under the CCPA) of your personal information or its use for targeted advertising, if applicable, where such requests are permitted by law;
You have the right not to receive discriminatory treatment for the exercise of your privacy rights;
You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence (e.g. the Attorney General in your State). We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.
5.2. You can exercise your rights by contacting us at privacy@claroty.com. Subject to legal and other permissible considerations, we will make every reasonable effort to fulfil your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or fulfilling your request. We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
5.3. Marketing emails – opt-out: You may choose not to receive marketing email of this type by sending a single email with the subject "BLOCK" to privacy@claroty.com. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
6. USE BY CHILDREN
We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@claroty.com
7. INTERACTION WITH THIRD PARTY PRODUCTS
We enable you to interact with third party websites, mobile software applications and products or services that are not related, owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
8. ANALYTIC TOOLS/COOKIES
Our Website uses “cookies”, anonymous identifiers and other similar technologies. For more information on how we use cookies, the types of cookies and other technologies used, and your privacy choices, please see our Cookie Policy.
Google Analytics. The Website uses Google Analytics to collect information about use of the Website. Google Analytics collects various information, such as how often users visit the Website, what pages they visit, when they do so, and what other websites they used prior to coming to the Website. We use the information we get from Google Analytics to maintain and improve the Website and our products/services. We do not combine the information collected through the use of Google Analytics with Personal Data we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the GoogleAnalytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your Personal Data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
We use log files. We use such information to analyze trends, administer the Website, to get visibility on users’ movement around the Website, as well as gathering other information.
We reserve the right to remove or add new analytic tools.
9. Residents of the United States
9.1. California and Virginia Residents. Under the California Privacy Rights Act (“CPRA”) and Virginia Commonwealth Data Protection Act (“CDPA”), residents of California and Virginia have certain rights regarding the Personal Data that businesses collect and process about them. This includes the rights to request access or deletion of your personal information, as well as the right to direct a business to stop selling or sharing your personal information.
We are required to detail the categories of personal information we collect and/or share. The details of categories of personal information we collect and/or share are included in this Privacy Policy.
We collect, and in the past 12 months have collected, the following categories of Personal Data for our business purposes:
Personal identifiers.
Information collected by cookies and other technologies, including IP address.
Internet or other electronic network activity information`, including content you view or engage with, and app, browser and device information.
Inferences drawn from any of the above categories of personal information.
While we do not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits as defined by Cal. Civ. Code 1798.140(ad)(2). We have shared in the preceding 12 months personal information as necessary for specific “business purposes,” as defined by Cal. Civ. Code 1798.140(e) and as specified in this Privacy Policy. This includes sharing personal identifiers, commercial information, and internet or other electronic network activity with payment processing providers, customer relationship management, consulting, e-mail, product feedback, helpdesk services, advertising networks, website analytics companies, and event sponsors. You have a right to direct us not to sell or share your personal information. We do not sell or share the personal information of consumers who are under 18 years of age.
For more information on how to exercise your rights, including the list of privacy rights that may be available to you, or to access, review, update, correct, delete any personal information we hold about you, or exercise any other privacy rights available to you, including the right to opt-out from selling or sharing your personal information, please contact us at privacy@claroty.com.
We aim to respond to your request within the required timeframes. If we need more time, we will inform you of the reason and extension period in writing. We will reply to you by email. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will notify you why we made that decision and provide you with a cost estimate before completing your request.
9.2. Right to Appeal – California and Colorado. If we do not take action on your request within the 45-day response period, or in the event of an extension, within the maximum 90-day response period, we will inform you in writing of the reasons for not taking action, as well as provide an explanation of any rights you have to appeal the decision.
9.3. Right to Appeal – Virginia and Connecticut. You have the right to appeal a refusal to take action on a request within a reasonable period of time after your receipt of our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you will be provided with a method through which you may contact the Attorney General of Virginia (if you are a Virginia resident) or Attorney General of Connecticut (if you are a Connecticut resident) to submit a complaint.
9.4. California and Delaware “Do Not Track” disclosures. Certain privacy regulations in the United States, such as the laws of California and Delaware, require us to indicate whether we honor your browser’s “Do Not Track” settings concerning targeted advertising. Claroty adheres to the standards set out in this Privacy Policy and does not monitor or respond to Do Not Track browser requests.
10. CONTACT US.
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@claroty.com.
Data controller: Claroty
DPO: Yana Yavnitzki Dror
